Refund policy

Return & Refund Policy

Effective date: 11 July 2024

At Maeve & Erin Dublin, we aim to make our return process clear and transparent. Please read this policy carefully before placing an order.

1. Contact us before returning an item

All return requests must first be submitted to info@maeveanderindublin.com.

Please provide:

• Your full name
• Your order number
• The reason for the return
• One or two clear photographs of the item
• Photographs of any reported defect or damage

Returns sent without prior contact or to an address other than the return address specified below may not be accepted or processed. The return address is different from the address shown on the original shipping label.

2. Statutory cancellation period

For eligible online purchases, you may notify us that you wish to cancel your purchase within 14 days after receiving your order. After notifying us, the item must be returned within the applicable legal return period.

During this period, the item may only be handled to the extent reasonably necessary to assess its nature, characteristics and fit. It must not be worn beyond a reasonable fitting, washed, altered, stained, damaged or exposed to perfume, smoke, make-up, deodorant or other substances.

If handling beyond what is reasonably necessary has reduced the value of the item, we reserve the right to deduct the resulting reduction in value where legally permitted.

3. Voluntary extended return period

In addition to the statutory cancellation period, we offer voluntary extended return support for requests submitted within 30 days after delivery.

For requests submitted after the statutory cancellation period, items must be:

• Completely unworn and unused
• Unwashed and unaltered
• Undamaged
• Free from stains, odours, make-up and signs of use
• Returned with all original labels and tags attached
• Returned in the original packaging where reasonably possible

Items that do not satisfy these conditions may be rejected under our voluntary extended return policy. This voluntary extension does not reduce or replace mandatory statutory rights.

4. International return address

Returns must be sent to:

Return Address

Company Name: SHEN ZHEN KUAIKUA TECHNOLOGY Co., Ltd
Street Address: B104, Kaicheng High-tech Park, No. 11, Jiali Road, Dalang Subdistrict, Longhua District
Postal Code: 518109
City: Shenzhen City
Province: Guangdong Province
Country: China
Contact Phone Number: +8618218650365

The company name and telephone number must be stated clearly on the shipping label. Do not return an item to the address printed on the original parcel.

5. Return shipping costs

For ordinary change-of-mind returns, the customer is responsible for the return shipping costs.

An international tracked return may cost approximately €35. This is an estimate only. The actual price is determined by the carrier, destination, parcel size and selected service.

Customs charges, import charges, administration fees and other costs connected with a customer-arranged ordinary return are the customer’s responsibility and will not be reimbursed, unless mandatory law provides otherwise.

6. Mandatory tracking and responsibility

All customer-arranged returns must be sent using a trackable shipping service.

The customer must retain the shipping receipt, tracking number, tracking link and any customs documentation. The tracking number or tracking link must be emailed to info@maeveanderindublin.com immediately after dispatch.

For an ordinary customer-arranged return, the parcel remains the customer’s responsibility until it has been delivered to and received by the designated international return facility. Using track-and-trace does not transfer this responsibility to Maeve & Erin Dublin.

Maeve & Erin Dublin is not responsible for loss, damage, delay, customs seizure or non-delivery occurring during a customer-arranged return shipment.

We cannot process a physical return that has not been received and for which valid delivery to our return facility cannot be demonstrated, except where mandatory law provides otherwise.

7. Inspection

All returned items are inspected after arrival.

A return under our voluntary policy may be refused, or an appropriate reduction in value may be applied where legally permitted, if an item:

• Has been worn, used, washed or altered
• Is damaged or incomplete
• Has missing or removed labels
• Contains stains, make-up, perfume, smoke or other odours
• Shows excessive handling
• Was damaged through insufficient return packaging

8. Refund following an eligible physical return

Once an eligible return has been received, inspected and accepted at our international return facility, the applicable refund will be initiated to the original payment method within 14 days.

A bank or payment provider may require additional processing time before the funds appear in the customer’s account.

Premium delivery charges, return shipping charges, customs charges and other additional return expenses are not reimbursed unless mandatory law requires otherwise.

9. Partial refund without a return

If you prefer to keep the item instead of arranging an international return, we may offer a partial refund as an alternative.

Any partial refund without a return:

• Is offered at our discretion
• Is limited to a maximum of 30% of the purchase price of the affected item
• Allows you to keep the item
• Is refunded through the original payment method
• Must be accepted in writing

Once an agreed partial refund has been processed, the keep-the-item resolution is considered concluded. A full refund will not normally be issued where the customer chooses to keep the item.

This optional alternative does not remove or restrict statutory consumer rights that cannot legally be excluded.

10. Bundle and quantity discounts

If part of an order that qualified for a bundle, quantity or promotional discount is returned, the refund may be recalculated according to the number of qualifying items ultimately kept.

If the remaining order no longer qualifies for the original discount, the value of that discount may be deducted from the refund where permitted.

11. Defective, damaged or incorrect items

If an item arrives defective, damaged or incorrect, contact us promptly with the order number, clear photographs of the complete item, close-up photographs of the reported issue and a photograph of the shipping label.

Where a genuine product defect or fulfilment error is confirmed, we will normally offer a replacement item free of charge as the first proposed resolution where appropriate.

This does not restrict any mandatory statutory remedy available to the customer.

12. Customer-caused damage

Damage caused after delivery by misuse, accidental damage, improper handling, incorrect washing, alteration, excessive wear, poor storage or failure to follow care instructions is not considered an original product defect.

Customer-caused damage does not qualify for a free replacement or defective-product remedy. Any goodwill solution offered in these circumstances is discretionary and may be limited to a partial refund of no more than 30% where the customer keeps the item.

13. Refused or undeliverable parcels

Customers are responsible for supplying a complete and accurate delivery address and for accepting or collecting their order.

If a parcel is returned because it was refused, remained unclaimed or was incorrectly addressed by the customer, reasonable return and handling costs may be deducted from an applicable refund where permitted.

14. Contact

Maeve & Erin Dublin
Email: info@maeveanderindublin.com
Chamber of Commerce number: 42075524
VAT number: NL005475728B50